At Lawn Essential, we want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible for a return under the conditions outlined below.
Eligibility for Returns
- Returns must be requested within 7 days of the delivery date.
- The item must be unused, in its original packaging, and in resellable condition.
- Proof of purchase (order confirmation or receipt) is required for all returns.
Non-Returnable Items
- Used or damaged products that are not due to a manufacturing defect.
- Items returned without original packaging.
- Clearance or final sale items.
Return Process
- Initiate a Return: Contact our support team at help@lawnessential.com with your order number and reason for return.
- Receive Return Authorization: Our team will review your request and provide return instructions, including the return shipping address.
- Ship Your Item: You are responsible for return shipping costs unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service.
- Inspection & Refund: Once we receive the returned item, we will inspect it. If approved, a refund will be issued to your original payment method within 14 business days .
Exchanges
- We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at help@lawnessential.com.
Refunds
- Refunds will be processed to the original payment method once the return is approved.
- Shipping fees are non-refundable, except for cases where we shipped the wrong or defective product.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
For any questions regarding our return policy, feel free to contact us at help@lawnessential.com.